How can we help?
Email our team for help with your account, subscription, Drift Guides, or playback. Include your account email, device, and what happened. Please never send passwords, verification codes, or payment card details.
Trials and billing
Manage a web subscription in your account’s billing page. During a Luna trial, Trial Center shows your renewal date and lets you manage or cancel renewal. If trial minutes run out, Fast Sleep and saved guides remain available. Starting billing early is optional and requires confirmation; monthly generation minutes become available after payment is confirmed.
Manage subscriptions purchased through Apple or Google in that store’s subscription settings. Contact us if you need help finding the right provider.
Generation minutes
Minutes are used only when a new personalized Drift Guide is successfully saved. Replaying saved guides does not use more minutes. If a failed generation appears to have used credit, tell us when it happened so we can investigate.
Audio or sign-in trouble
An internet connection is needed to create or load guides. Check your connection and device volume, then retry playback. If it still fails, send the guide title, voice, background sound, device, and approximate time of the error.
For sign-in trouble, check your spam folder for verification emails and start a fresh sign-in attempt. Share the error message with support, but never your password or verification code.